Privacy policy

PRIVACY POLICY

Last updated: May 20th, 2026

This Privacy Policy describes how TIANSWER (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tianswer.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services.

Please read this Privacy Policy carefully.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

2. WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site.

Information We Collect Directly from You:

  • Contact & Order Details: Name, billing address, shipping address, phone number, and email.
  • Account Information: Username, password, and security questions.
  • User-Submitted Media & Metadata (IMPORTANT): When you submit product reviews, high-resolution photographs, or videos of our hardware installed on your vehicles, we collect the media you provide. Note: Digital photographs may contain embedded metadata (EXIF data), including GPS location coordinates. We strongly advise you to strip all sensitive EXIF data from your visual assets before submitting them to us.
  • Customer Support Information: Information you choose to include in communications with us.

Information We Collect about Your Usage:

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This includes device information, browser type, network connection, your IP address, and your browsing behavior on our Site.

Information We Obtain from Third Parties:

We may obtain information about you from vendors and service providers, including:

  • E-commerce platforms such as Shopify.
  • Payment processors (e.g., Stripe, PayPal) who collect financial data to fulfill your orders.
  • Social media platforms and advertising networks (e.g., Meta/Facebook, Instagram, Pinterest, Google) when you interact with our advertisements.

3. HOW WE USE YOUR PERSONAL INFORMATION

  • Providing Products and Services: To perform our contract with you, process payments, fulfill orders, and manage cross-border shipping logistics.
  • Marketing, Advertising & Retargeting: We utilize your personal information and Usage Data to build custom audiences and deliver targeted advertising (retargeting) across social media matrices (such as Facebook, Instagram, and Pinterest). If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest according to Art. 6 (1) (f) GDPR, or your explicit consent where required by local law.
  • Security and Fraud Prevention: To detect and investigate fraudulent activities, including invalid chargebacks.
  • Service Improvement: To analyze site traffic and optimize our UI/UX design.

4. COOKIES AND TRACKING TECHNOLOGIES

We use Cookies to power and improve our Site. Specifically, we employ third-party tracking technologies (such as Meta Pixel and Pinterest Tag) to analyze the effectiveness of our marketing campaigns.

Our website recognizes the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of targeted advertising for the associated browser. You can learn more at https://globalprivacycontrol.org/.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell your personal information for monetary compensation. However, under certain privacy laws (such as the CCPA), sharing data for targeted advertising may be considered a "sale" or "sharing." Over the preceding 12 months, we have shared the following categories of data for business purposes:

  • Identifiers & Contact Details: Shared with logistics partners and fulfillment centers.
  • Commercial Information: Shared with payment processors.
  • Usage & Network Data: Shared with advertising partners (e.g., Meta, Google, Pinterest) to optimize cross-border marketing efforts.

We may also disclose information in connection with legal obligations, to respond to subpoenas, or to defend the structural integrity of our terms of service against fraudulent claims.

6. INTERNATIONAL DATA TRANSFERS

TIANSWER operates globally. Your personal information may be transferred, stored, and processed outside of your country of residence, including in the People's Republic of China and the United States. When transferring data originating from the EEA or the UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

7. YOUR RIGHTS

Depending on your jurisdiction (e.g., GDPR in Europe, CCPA in California), you may have the following rights:

  • Right to Access / Know: Request details about the data we hold.
  • Right to Delete / Correct: Request deletion or correction of inaccurate data.
  • Right to Opt-out of Targeted Advertising: Direct us not to "share" your data for cross-context behavioral advertising.
  • Withdrawal of Consent: Withdraw your consent where we rely on it to process your data.

To exercise these rights, or to manage your communication preferences, please contact us using the information below. We will not discriminate against you for exercising these rights.

8. CHILDREN'S DATA

The Services are not intended for children under 16. We do not knowingly collect personal information from minors.

9. CONTACT INFORMATION

For the purpose of applicable data protection laws, TIANSWER is the data controller of your personal information.

Should you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: service@tianswer.com